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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your wallet secure. This policy covers what we gather, how we use it, and the choices you hold over your own data.

Account data protectionPayment transaction recordsSupport request logsDevice and session infoYour access rights
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good11bet How We Handle Your Account Information
DATA HANDLING

How We Protect Your Privacy

We built our account and payment systems around data minimization, encryption and access controls. You choose what marketing messages you receive, you can request a copy of your records at any time, and you control when to close your account. Every operator on our support team follows internal data-handling protocols so your information stays private.

Transaction Encryption Every bKash, Nagad and Rocket deposit or withdrawal passes through an encrypted connection. We do not store your mobile wallet PIN or OTP codes. Payment processors handle the actual transfer, and we log only the transaction reference, amount and timestamp.
Cookie and Tracking Notice We use session cookies to keep you logged in, functional cookies to remember your language preference, and analytics cookies to understand which game lobbies get the most traffic. You can disable non-essential cookies in your browser settings without losing core account features.
Account Security Logs We record your login IP address, device type and session duration to detect unusual activity. If someone tries to log in from a new device or location, we may send you an SMS or email alert and ask for additional verification before granting access.
Data Retention and Deletion Active account records are kept for as long as you hold an account with us. If you request account closure, we retain transaction history for five years to meet legal record-keeping requirements, then delete personal identifiers. Contact support to start a deletion request.
PRIVACY QUESTIONS

Reach Our Data Protection Team

If you want to request a copy of your data, ask us to delete your account records, update your contact details, or clarify how we use your payment information, our support channels are open. Live chat connects you to an operator who can start a data request ticket, email gives you a written record, and our FAQ covers the most common privacy questions Bangladesh players ask.

Live Chat Open the chat widget in the bottom corner of any page and tell the agent you need help with a privacy or data request.
Email Support Send your data request or privacy question to our support email address. Include your account username and a clear description of what you need. We aim to acknowledge email requests within 24 hours and resolve most within three business days.
FAQ Section Browse our privacy and account FAQ for answers about what data we collect, how long we keep it, how to request deletion, and how to update your contact details. Most routine questions are covered there with step-by-step instructions.

Privacy Policy FAQ

We collect your name, mobile number, email address, date of birth, payment wallet details for bKash, Nagad or Rocket, and device information like IP address and browser type when you register or make a transaction.

Open live chat or send an email to support with your username and ask for a personal data report. We will verify your identity, then send a file containing your account details, transaction history and support tickets within seven business days.

Yes. Contact support and request account closure. We will deactivate your login immediately, return any wallet balance to your bKash, Nagad or Rocket account, and delete personal identifiers after the legal retention period ends.

We share transaction details with payment processors to clear deposits and withdrawals, and we may disclose records to regulators or law enforcement where required by law. We do not sell or rent your data to marketers or data brokers.

We retain bKash, Nagad and Rocket transaction records for five years from the date of the transaction to meet legal record-keeping obligations, handle disputes and process any chargebacks. After that period we delete personal identifiers from those records.

Log in to your account, open settings, and turn off promotional email or SMS notifications. You can also click the unsubscribe link at the bottom of any marketing email we send. You will still receive transactional messages about deposits, withdrawals and account security.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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